The largest challenge of a franchise business is keeping the service and culture at the same level across all locations. It is hard to keep the look and feel consistent. Keeping service levels and culture right comes from having a strong, objective consumer satisfaction measurement platform, increased training, and making sure all members of a company understand the mission and vision. This is typically one of the toughest things to do when owning and managing multiple franchises.
Huff-N-Puff Cleaning Services is not a franchise. Our owner built this company from the ground up. In the beginning, she cleaned the homes herself, and she trained a handful of employees. Her employees stayed and moved up in ranks; her customers stayed and told their friends. Soon she was not cleaning, but managing the operations of a million-dollar company. She continues to come into the office 5 days a week. She continues to mentor employees and grow the company.
Huff-N-Puff is not a franchise because if it were, you can bet that the excellent service would be “swept under the carpet.”