FAQ

How many people are on a team?

Our teams consist of 2-3 people depending on work load and the location of homes for the day.

What time will the team arrive?

We cannot guarantee a specific time of arrival, but we do give you a 2-hour window. We will call or email you the day before unless you have indicated that you do not desire a reminder.

Are teams supervised?

Yes, each team has a Team Supervisor to see that the cleaning tasks are properly completed. Our Manager of Quality Control makes periodic and sometimes spontaneous visits to homes to ensure that our high standards are being met.

What forms of payment do you take?

We accept check, and Visa and MasterCard. Payment is due at the time of service. Customers paying by check can leave the check on the kitchen counter for the Team Supervisor to retrieve. Credit card customers are pre-billed monthly. Some customers desire to send an e-check from their financial institution.

What is required of me to start the first cleaning?

We require a $50 non-refundable deposit to hold your first cleaning. We take Visa and MasterCard and can process your payment securely over the phone.

Do you bring your own supplies?

Yes, we provide everything needed to clean your home except cleaning cloths, trash bags, paper towels, and any special products you wish to provide for use on floors, granite counter tops or furniture. We ask that you leave at least 15 clean terry wash cloths and a roll of paper towels. You may have Huff-N-Puff provide the cleaning cloths for an additional fee of $3.00. We use microfiber cloths.

Do you use Green Cleaning products?

Yes. We proudly use Green Seal certified products and we de-ionize our water right here in our facility in Kensington, MD. Using Green products accompanied by the filtered water helps us continue to accomplish our green cleaning initiatives. In addition, it is our policy never to use bleach, even when requested by a customer.

Do I need to be home when you come to clean?

No. You may give us a key which we will always store in our key safe. If you live in an apartment or condo, you can leave an admit slip, or you can give the office a key. We do not recommend leaving the door unlocked.

How are keys protected?

All keys are secured in a locked key safe and accessed by management; no names are on the keys. Team supervisors sign out the keys in the morning and sign them in at the end of the day when management returns them to the key safe.

What do I need to do to prepare my house for the cleaning team?

We ask that you leave the check, cleaning cloths, trash bags, and any specialty cleaners on the kitchen counter. You will receive the most value for your money if you tidy up the areas where we will be cleaning. Please put away clothes, toys, mail, dishes and other ‘clutter’ so that we can immediately get to work. Please put jewelry, money and valuables away.

Am I responsible for any payroll taxes or insurance?

No, Huff-N-Puff Cleaning pays all payroll related expenses including liability, bonding and Workers’ Compensation Insurance.

Should I tip the cleaning team?

Team members do not expect tips, but are permitted to accept them should you choose to recognize them for excellent service.

Have additional questions?

We are always glad to answer your questions over the phone or through email correspondence. Please don’t hesitate to contact us. 301-942-3777; Info@HuffNPuffCleans.com