Privacy Policy

Welcome to Huff-N-Puff Cleaning LLC (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

By accessing or using our website and services, or by otherwise providing your information to us, you consent to the terms of this Privacy Policy. Please read this policy carefully to understand how we handle your personal information.

Information We Collect

We may collect the following types of personal information when you use our website or services:

Personally Identifiable Information (PII)

  • Name

  • Address

  • Email address

  • Phone number

  • Payment information (such as credit card details, processed through secure third-party providers)

Non-Personal Information

  • Browser type and version

  • Cookies and similar tracking technologies (see “Cookie Policy” below)

  • Device information (e.g., IP address, operating system)

  • Usage data (e.g., pages visited, time spent, referring pages)

Cookie Policy

Information from Your Browser or Device

Huff-N-Puff Cleaning LLC may collect information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit.

The information we receive may depend on your browser or device settings. On its own, this information does not typically identify you personally. However, we may combine it with other information in an effort to identify you or we may combine it with information that does personally identify you.

Information Collected by Cookies and Other Technologies

We use “cookies” and other similar technologies to collect information and support certain features of our website. For example, we may use these technologies to:

  • Collect information about how visitors use our website—for example, which pages they visit, which links they click, and how long they stay on each page.

  • Support the features and functionality of our website—for example, to save you from re-entering information already in our database or to recall your preferences from previous visits.

  • Personalize your experience when you use our website.

  • Improve our marketing efforts, including the use of targeted advertising.

The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your device. Please note that if you choose not to accept cookies, you may not be able to use all features of our website.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services and process transactions
    To schedule cleanings, manage your account, process payments, and deliver the services you request.

  • To communicate with you
    To respond to your inquiries, provide customer support, send confirmations and updates about your appointments, and communicate important information regarding your account or our services.

  • To improve our website and services
    To analyze usage trends, enhance website functionality, customize user experience, and develop new features and offerings.

  • To protect our business and comply with the law
    To prevent fraud, enforce our terms and policies, and comply with applicable legal and regulatory requirements.

Accessing and Correcting Your Information

You may request to access, update, or correct your personal information by contacting us using the contact details provided on our website.

You may opt out of receiving promotional emails from us by following the “unsubscribe” instructions included in those emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or ongoing services (such as appointment confirmations or service updates).

Security

We use industry-standard technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

You understand and acknowledge that you provide your information at your own risk, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed to, and are not intended for, children under the age of 13. We do not knowingly collect or store personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website and services after any changes are posted will constitute your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Collection & Use of SMS Data

When you communicate with Huff-N-Puff Cleaning LLC via SMS (text messaging), we may collect information such as:

  • Your phone number

  • The content of your messages

  • The date and time of your messages

This information is used solely for the following purposes:

  • Responding to your questions and inquiries

  • Providing customer support

  • Communicating about scheduling, rescheduling, or confirming appointments

  • Sending updates related to billing, service reminders, and cleaners’ arrival times

We will not use your SMS data for any other purpose without your consent, except as required by law.

Protection of SMS Data

Huff-N-Puff Cleaning LLC employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality and integrity of your SMS communications.

Disclosure of SMS Data

Huff-N-Puff Cleaning LLC does not sell or share SMS contact or content data with third parties, except in the following circumstances:

  • When required by law, regulation, or legal process

  • When necessary to protect the rights, property, or safety of Huff-N-Puff Cleaning LLC, our customers, or others

  • When working with trusted service providers who assist us in operating our business and who are bound by appropriate confidentiality and data protection obligations

Your Rights Regarding SMS Data

Subject to applicable law, you may have the right to:

  • Access the SMS contact or content data we hold about you

  • Request correction or deletion of your SMS data, except where we are required by law to retain certain information

  • Withdraw your consent to receive SMS communications (for example, by replying “STOP” to any message where such functionality is available, or by contacting us directly)

To exercise your rights or request assistance regarding SMS data, please contact us using the contact information provided on our website.

Changes to This SMS Privacy Policy

Huff-N-Puff Cleaning LLC reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this SMS Privacy Policy periodically to stay informed about how we protect and use your SMS data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided on our website or at our mailing address:

Huff-N-Puff Cleaning LLC
3720 Farragut Ave, Suite 500
Kensington, MD 20895

By email: info@huffnpuffcleans.com